We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ltltme.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@ltltme.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ltltme.com.
🚚 Return & Exchange Policy
1. Return Period
All purchases are eligible for a 7-day appreciation period starting from the day after the product is delivered. If the product is defective or damaged upon arrival, you may request a return. If you need an exchange, please first request a return and then place a new order.
2. Return Eligibility
To qualify for a return, your product must be in the same condition as when you received it, unused, undamaged, with tags, and in the original packaging. A receipt or proof of purchase is required.
To start the return process, please contact us via
support@ltltme.com. Returns must be sent to the following address: [Insert Return Address].
If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without prior return authorization will not be accepted.
3. Damaged or Faulty Products
Please inspect your order upon receipt. If you receive any defective, damaged, or incorrect items, contact us immediately so we can assess the issue and resolve it.
4. Non-Returnable Items
Certain types of items are non-returnable, such as:
• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
We also do not accept returns on discounted items or gift cards.
If you have any questions or concerns regarding specific items, please contact us.
5. Exchanges
The fastest way to get the desired item is to return the item you have and, once the return is approved, place a new order.
6. EU 14-Day Cooling-Off Period
As per the regulations for EU orders, you have the right to cancel your order or return the product within 14 days of receipt, for any reason, without providing justification. The items must be in the same condition as when received, unused, undamaged, with tags, and in the original packaging. A receipt or proof of purchase is required.
7. Refunds
Once we receive and inspect your return, we will notify you of whether your refund has been approved. If approved, you will receive a refund via the original payment method within 10 business days. Please note, your bank or credit card company may take additional time to process and send the refund.
If it has been over 15 business days since your return was approved and you have not received your refund, please contact us at
support@ltltme.com.
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Return Guidelines
• The product must include the original packaging, accessories, gift items, warranty cards, and all documents or materials that originally came with it. Incomplete or damaged returns will not be refunded (except for defective items).
• Returns must be requested within 15 days of receiving the product. If we are unable to reach you, or the product is not returned, the return request will be automatically canceled and cannot be resubmitted.
• Returns are not accepted if the product has been opened, unless it is a defective item.
• Bundled items cannot be returned individually.
• Please do not place invoices inside the returned item packaging.
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Exchange Guidelines
• Exchanges are mainly for faulty or incorrect items. If the 7-day appreciation period has passed (including weekends), we cannot accept exchanges. Please ensure to check your items upon delivery.
• If the exchange is not due to a product defect, there will be an additional $25 (USD) shipping fee. (Since we offer free shipping on all orders, this fee covers the shipping cost for exchanges that are not quality-related).
• Handcrafted leather products are unique, so please try to avoid exchanges unless there is a quality issue. We inspect all items before shipping, and if there is a defect, we will replace the item.
• For bundles or random items, we do not provide exchange options for color or style choices.
• Requests for repairs or replacements after the 7-day appreciation period will require you to cover some costs for repairs, parts replacement, and shipping (except for items covered under warranty).
• Products that are opened, such as computer software, CDs, food, consumables, and personal hygiene products, cannot be returned or exchanged unless there is a defect.
Refund Process Explanation
• Credit Card Payments: The amount will be refunded to the original credit card. If the refund is processed after the billing cycle, the refund will appear in the next month’s bill.
• Installment Payments:
• Full refunds will be refunded to the original credit card.
• Partial refunds will be processed via bank transfer to the account provided. Credit card payments must still be paid as scheduled.
• PayPal: The amount will be refunded to the original PayPal account.
