Shipping policy
Logistics and Delivery Time Description
I. Delivery Areas
We currently provide delivery services to the following regions:
• International Delivery: We offer delivery services to customers worldwide. Please check the specific fees at checkout.
II. Shipping Fee Policy
• Standard Shipping Fee: The shipping fee for all orders ranges from $15 – $25, and the specific fee varies depending on the package weight and destination.
• Express Shipping Fee: An additional $5 – $10 shipping fee will be charged if you require expedited delivery.
• Free Shipping on Qualified Orders: Customers with all orders exceeding $49 will enjoy free shipping service.
III. Delivery Methods
We use DHL for international delivery, providing the following delivery options:
• Standard Delivery: Estimated delivery within 7–14 working days (the specific time depends on the destination and customs clearance speed).
• Express Delivery: Estimated delivery within 5–7 working days (applicable to international orders).
IV. Processing Time
• All orders will be processed and shipped within 2–3 working days.
• During peak periods (such as holidays and promotional seasons), the processing time may be extended, please arrange in advance.
V. Order Tracking
• Once the order is shipped, we will send you the order tracking number via email, and you can track your package with this number.
• You can visit DHL's logistics website to check the latest status of your package.
VI. Delivery Issues
If your package encounters the following problems during transportation, please contact our customer service team as soon as possible:
• Package lost
• Package damaged
• Delivery delay exceeding the estimated time
We will do our utmost to resolve your issues and provide compensation or reshipment according to the actual situation.
VII. Undeliverable Areas
Currently, we cannot deliver to the following areas:
• Certain remote areas
If delivery to your region is unavailable, we will display a relevant prompt at checkout.
VIII. Return Policy
For detailed information on product returns and refunds, please refer to our Return and Refund Policy.